The term "Designer Glasses" or "us" or 'we" refers to the owner of the website whose registered office is 007 Address Line 1, London, POSTCODE. The term ‘you’ refers to the customer or user of our website.
The company registration number is 12345678 and our VAT registration number is 987654321.
We keep a range of eyewear in stock in the UK however due to the number of models, colours and sizes available it is not possible to keep all items in stock. Where items are not in stock in the UK, the eyewear is directly sourced from the Supplier.
We cannot guarantee the availability of goods, and sometimes it will be the case that an item has been discontinued, delayed or out of stock with our suppliers. In this instance, we will endeavour to inform you of the delay as soon as possible by either phone or email and offer you a choice of an alternative item or a full refund.
We are unable to take responsibility for any loss or damages that you may suffer if we are unable to supply the goods.
Great care is taken to ensure that items are displayed accurately, however, should this not be the case, we will offer a full refund to you, but please note that we cannot be held responsible for any loss or damages that you may suffer.
By placing your order, you confirm that the following are true:
Designer Glasses does not accept responsibility for the measurements provided by the online PD measurement tool. Although the tool is very accurate and has a very high success rate, we cannot guarantee the measurements are exact because of the different computers and web-cams a customer may be using. We strongly recommend professional verification of your PD if your prescription is high (eg. ABOVE +/- 5 DIOPTRES)
If you need to return your eyewear to us:
You should send these back to us within 30 days from the date of delivery to you. It is your responsibility to return the item unworn and in perfect condition with the original packaging intact. We recommend using a courier or Royal Mail service that requires a signature and has insurance such as Special Delivery. Please include either your invoice or a note with your name and order number and the reason for return.
Please return your eyewear to the following address:
We understand that varifocal lenses may require some adaptation time for users, in particular first time wearers, and in a minority of cases, some who even may be non-tolerant to them. In such cases where customers are still experiencing difficulties after a few weeks of use, we offer a simple return or exchange policy. Simply send your frames back to us and we will make any necessary adjustments as requested to something you feel may work better. If you would prefer to switch back to single vision glasses, then we will exchange the lenses and refund you the difference – easy!
To exchange your varifocals all you will need to do is call our Customer Services department on +44 (0) 200 000 0000 within 30 days of purchase, with your order details and we will assist you with any returns.
We DO NOT refund any original delivery costs you paid for your eyewear but we do refund the following:
Orders of more than 2 frames are classed as a bulk order. If you return a bulk order there is a £10 restocking fee deducted from your refund.
We always strive to action your refund as soon as possible and in any event within 30 days of your order. All refunds will be processed back to the original payment method.
Please note that only one coupon code may be used per transaction and cannot be used in conjunction with any other offer.
NHS - Free glasses for our NHS heroes offer is now closed to new requests but existing code holders who have not yet ordered can still order their glasses.
Designer Glasses’s “Free Glasses For Our NHS Heroes” offer is now closed. It is strictly limited to one pair of glasses per NHS staff member. Any additional pairs of glasses cannot be part of the same order.
Each code supplied is unique and can only be used on the NHS Heroes offer page and cannot be used elsewhere on the Designer Glasses site.
There is a £9.95 charge at checkout to cover handling, postage and packaging
Delivery may take up to 28 days after orders have been placed.
Unique codes are valid until 3rd Septmember 2020. Subject to change.
All Promotional Codes from Designer Glasses are 7-day promotions, unless otherwise specified, and after that time are no longer valid on any future purchases. All discounts using a Promotional Code must be claimed before an order is placed and will not be considered afterwards.
All promotional codes are not valid on DITA, CHANEL, Oliver Peoples and selected special edition models.
Promotions are not valid in-store.
Codes are not applicable on Optical Frames, sale items, reduced prices and the following brands: Andy Wolf, Balenciaga, Barton Perreira, Cartier, Celine, CHANEL, Christian Roth, Cutler and Gross, DITA, Gucci, Loewe, Maui Jim, Paul Smith, Saint Laurent, Stella McCartney, Thierry Lasry and Thom Browne. Codes valid on frames over £100
Codes advertised on social media are not applicable on glasses, sale items, reduced prices and the following brands: Andy Wolf, Balenciaga, Barton Perreira, Cartier, Celine, CHANEL, Christian Roth, Cutler and Gross, DITA, Gucci, Loewe, Maui Jim, Paul Smith, Saint Laurent, Stella McCartney, Thierry Lasry and Thom Browne. Codes valid only on frames over £100.
If your final order does not meet the coupon criteria, the discount amount will be deducted if a refund is requested. If part of the order is cancelled/returned and your order no longer qualifies for the promotion used, you will be charged the original price (before any discounts) for the products you keep. Promotional codes/prices are not valid on exchanges made after the end of the promotion.
Please note that promotion codes for free or discounted lenses are only valid upon purchasing glasses and not available when using our reglazing service.
All email promotions are only available within the time frame specified in the email and not available in conjunction with any other offer unless otherwise stated. Excluded brands: Andy Wolf, Balenciaga, Barton Perreira, Cartier, Celine, CHANEL, Christian Roth, Cutler and Gross, DITA, Gucci, Loewe, Maui Jim, Paul Smith, Saint Laurent, Stella McCartney, Thierry Lasry and Thom Browne. Email promotions regarding sunglasses are only valid on frames over £100.
We have absolute discretion as to the acceptance of your order and we reserve the right to request further information from you where we feel this is necessary or appropriate.
We reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to the Designer Glasses website immediately and without notice to you if you breach any of these terms and conditions, if you fail to make any payment when due, if we suspect that you are about to engage in or have engaged in fraudulent or illegal activity on the website or, if requested to by us, failed to provide us with sufficient information within a reasonable time to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the website. The order will only be dispatched after we have received and verified these documents.
All prices within the EU are inclusive of VAT. All other countries are not inclusive of VAT. Any customs or import charges on International deliveries must be paid by the customer.
Whilst great care is taken to maintain accurate pricing on the site, there will be situations where a mistake may occur and for this reason, the pricing cannot be guaranteed. If this occurs, we will notify you of the error before your order will be processed. You will then have the choice to either accept the correct price or to cancel your order.
We sell our products in GBP. Any transaction involving other currencies will be converted according to the current exchange rate at the moment of processing the payment. When issuing refunds we will process the payment at the current exchange rate which might not be the same as the one originally used to purchase the product.
We reserve the right to alter prices from time to time without prior notification, however, if you have paid for an item at a price prior to the change then this price will stand for that transaction.
Credit and charge card payments are subject to validation and authorisation by the cardholder's issuer and we will not be held liable for any non-delivery or delay if a card issuer refuses to authorise payment.
We cannot accept responsibility or liability for failures in transmission of information deletion, non-delivery or failure to store any communications by you.
If there are discrepancies in the order details regarding customer/shipping/cardholder address, your order may be subject to additional security checks. You may be asked to provide further proof of identity and failure to comply with these requests may result in a delay or cancellation of your order.
Please note: Fashion only lenses and 1.5 index lenses are valued at £30. If prescription orders are returned, a minimum of £30 will be deducted from your refund. All prism lenses will be charged £30 per eye.>
We are currently offering free delivery within the UK (Mainland only) on orders over £180/$200.
Please note, we can only ship Chanel, Oakley and Maui Jim products within the EEA (European Economic Area). Free international shipping on orders over £180 (or foreign currency equivalent). The following countries are excluded from this offer: United Arab Emirates, Greece, Singapore, Australia, Hong Kong, Japan, Maldives, New Zealand, South Africa, Seychelles, Thailand, Taiwan, South Africa, Austria and Iceland.
We will use reasonable endeavours to ensure that the goods are dispatched to the address provided within the time period specified by us via email to you, although we cannot guarantee that the goods will be dispatched by that date.
You will be notified by email at the time your goods are dispatched.
You accept that we will not be liable to you for any loss, damage or charge incurred because of the late delivery or non-delivery of goods. In the case of non-delivery, if either Designer Glasses or our courier is at fault, you will be offered the choice of a full refund or re-delivery. If an item is considered lost by our courier service, we will require a minimum of two weeks to investigate the location of the item before the customer is refunded or a replacement is sent out.
The risk of damage to the goods passes to you once they are delivered to the address specified in your order instructions. You should promptly inspect goods that have been delivered, to satisfy yourself that any goods delivered are as expected.
All goods require a signature at the recipient’s specified address.
Providing an incorrect delivery address may result in a delay or non-delivery. If your order can not be delivered due to incorrect address provided by the customer, Designer Glasses reserves the right to charge the customer the cost of a second delivery.
Any customs or import charges on International deliveries must be paid by the customer. The customer will be charged accordingly for any additional cost arising not paying required customs or not providing accurate contact details as to enable the delivery to be carried out at the specified destination.
We will not accept responsibility for any damage to goods caused by you.
You acknowledge that the information contained in this site is provided without warranty and in particular, we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error-free. We exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We have taken reasonable steps to display as accurately as possible the appearance of all products displayed on the website. However, we cannot guarantee that your monitor's display of any colour or other detailing will exactly reflect the appearance of the product upon delivery.
Your use of any information or goods on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We will not take responsibility for any discrepancy caused by you when entering your prescription details and pupillary distance and we are not able to refund or replace any prescription lenses once the order has been made. We recommend that great care is taken in entering the correct details when placing your order. If you are unsure about anything we advise that you contact us prior to placing your order.
Reglazing lenses into the customer's own frames are done entirely at the customer's own risk. We will not be liable for damages or loss of frames sent for reglazing or being returned to the customer. We will not be liable for any breakages that may occur during the glazing process as this is also at the customer's own risk.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. Designer Glasses is not accountable for the accuracy of material on any of such third party websites.
It is the customer's responsibility to provide a correct, accessible and secure delivery address. Ownership of the item will pass to you once it has been signed for at the provided delivery address.
You will only own the items once they have been successfully delivered and when Designer Glasses have received cleared payment for them in full. Until that time, Designer Glasses will retain ownership of the items. Items supplied are not for resale.
Designer Glasses reserves the right to delete or take action against any account registered on Designer Glasses, at any time, for any reason.
You agree to indemnify, defend and hold harmless Designer Glasses, all personnel employed by Designer Glasses as well as consultants, agents, and affiliates, from any and all liability, third party claims, damages and/or costs arising from your use of this Website or your breach of the Terms of Service. This is including, but not limited to, legal fees.
These terms and conditions do not affect your statutory rights as a consumer. For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.
The copyright of the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belong to us or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
The name "Designer Glasses" or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Designer Glasses.
You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
These terms and conditions shall be governed by and construed in accordance with English law.
Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.
Any failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of those terms and conditions.